FAQs
Everyone has questions. We have answered the most common questions our clients have on this page.
Do you sell .pk domain names?
Yes, we certainly do. We love .pk domains and encourage all businesses must own they respective .pk domain name.
How much does a .pk domain cost?
Our .pk domain name registration price is Rs3,000 plus 5% Sales Tax for two years of registration. We also offer longer registration periods of 4, 6 and 8 years. If you are interested in registering a .pk domain name, please open a support ticket so we can find one that would suit you best.
Do you sell other domain names like .com or .net?
Yes, we do, however, since many types of domain names are available besides the usual .com, .net, etc., and that prices of each vary drastically, we assist you in registering the right domain with the right TLD (the part that comes after the dot). So to discuss what type of domain name will suit your business, we request you to open a support ticket and our team will assist you with the registration.
Who owns my domain name if I register it through you?
Your domain name is your property when registered through us. We only act as the domain registrar. The domain name is registered at PKNIC (the Pakistan domain name issuing body) and we process the registration in your name, which technically speaking makes you the Registrant and owner of the domain. A word of caution though, domain names remain your property as long as you renew your domain name upon expiry.
What happens to my domain name if I don't renew it in time?
Domain names when not renewed in time expire. Expired domain names are released to the general public as per PKNIC's policies. It's always advisable to renew your domain names early.
Can I transfer my .pk domain to a different registrar or agent?
No, here's why. The change of registrar (or agent) process is quite cumbersome as shared on the PKNIC website at this page. So if your .pk domain name is registered through us, we won't be able to initiate a process to transfer your domain name over to a third party. It will be better to simply renew your domain name through us.
Can I transfer my other domain (.com, .net, etc) to a different registrar?
Yes, absolutely. The process takes between 5-7 days and can vary from registrar to registrar. However, in most cases, this involves 1. unlocking the domain, 2. issuing an EPP/Domain Authorization code, 3. placing a domain transfer order at the new registrar. Since domain transfers require verification, we would need to verify your identity prior to initiating a transfer. To transfer your domain to a different registrar, simply open a support ticket and we'll take you through the process.
Can I change my domain name?
Domain names once registered cannot be changed. So it's advisable to make your decision about the name and it's spelling final, prior to confirming your purchase.
Can I use a domain name I purchased elsewhere with your hosting service?
Yes, absolutely. Domain names registered anywhere in the world can be used with our hosting services. You simply have to point your domain name to our domain name servers (shared in your web hosting order confirmation email).
I bought a domain name, but it doesn't work...
Domain names are just that — names. They only work when you connect them to your web hosting account. So when you plan to purchase a domain name, always get web hosting to go with it. That way you can create a website or have one created for you. If you want help with connecting a domain name, please open a support ticket.
What is web hosting (or hosting)?
The word literally means a place where your website is hosted. However, today's web hosting plans offer many features that are needed by businesses and web developers alike. So in today's parlance web hosting refers to web services bundled by a web hosting provider including but not limited to web publishing, business email, spam filtering, DNS management, account backups, and the like.
Do I need web hosting?
Yes, definitely. If you're setting up a domain name for your business website, app or blog, you need some form of web hosting to connect everything up and serve your content.
Do you offer multi-domain hosting?
Yes, all our hosting plans allow you to add and host multiple domains. However, each plan has a limit on the number of domains you can host under a single account.
Do you offer Reseller hosting?
No, we do not offer nor plan to offer Reseller hosting services at this time.
How do I get me@mydomain email accounts?
It's quite simple and comes out of the box. Once your domain name is configured with your hosting account, email services are activated automatically. So you can begin using your email as soon as your account is live and connected to your domain.
How many email accounts do I get?
Our entry-level plan offers 32 email accounts. So 32 individuals or team members can enjoy using business email. If you need more, our higher plans offer more email accounts. Or you can use email aliases to add forwarding addresses.
Do you offer Microsoft 365 or Google Workspace?
No, we don't offer these two software suites at this time.
Can I send bulk email messages from my account?
While we allow the use of email for day to day business, our systems disallow relaying bulk emails, either solicited or unsolicited. To relay bulk email messages like your newsletter or business offers, we strongly advise you to use services like MailChimp or similar.
Do you offer any form of spam filtering?
Absolutely, we offer both SpamAssassin and Spam Experts to help filter spam for you. Spam Assassin comes preconfigured and is FREE to use. While Spam Experts is a paid upgrade and very helpful if you have been inundated with spam. If you have an ongoing spam issue, please open a support ticket so we can assist you better.
Where's your data center?
Since we're a cloud hosting provider, we literally own zero data centers. Our primary infrastructure choice is Amazon Web Services (AWS) where we run server instances across the globe, namely in Canada, Ireland and Singapore.
What hosting platform and technology do you offer?
Our systems run on CloudLinux with cPanel so you have the full LAMP stack available at your disposal. We also run Imunify360 which gives security and protection to your websites.
What is the LAMP stack?
LAMP is an acronym for Linux, Apache, MySQL and PHP.
Do I get a control panel to manage my hosting?
Yes, your account comes with the cPanel hosting platform so you can easily manage your websites, email and all the features offered by cPanel. cPanel is the hosting platform of choice for developers, IT, businesses, digital agencies and hosting providers.
So to clarify, is it WHM or cPanel that I get?
Whew, you're a geek! So you get a cPanel account, not WHM. WHM accounts are available when you are the sole tenant on a cPanel instance, or when you're a reseller – and we don't provide these two services at this time. So with your cPanel account, you can easily host multiple websites under your main account, which is perfectly fine as long as all the websites belong to you or to a client who won't be managing their websites themselves.
Do I get Shell (SSH) access to my account?
Unfortunately not. While CloudLinux supports this, our hosting plans do not offer SSH access at this time. You will need to look for a provider who offer this.
Do I have to pay for any licenses?
Nope, never. We take care of that for you.